Quick Grievance Redressal Through E-nivaran - H&R Block| Blog

Quick Grievance Redressal Through E-nivaran

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Quick Grievance Redressal Through E-nivaran

Income Tax Department has reinforced its commitment towards timely delivery of taxpayer services by adding another service in its multi-layered grievance redressal mechanism. It currently takes care of taxpayer issues through several grievance redressal systems like CPGRAMS, ASK (Ayakar Seva Kendra) and online grievance redressal through CPC etc.

This new facility has been named unified grievance management system and is acronymed e-nivaran. The step has been taken in the wake of report given by Department of Administrative Reforms & Public Grievances (DARPG) on tax grievance disposal management which has yielded shocking results. It shows that only 1 out of 10 tax grievances were redressed within stipulated time of 2 months. Even that case was closed without actually redressing the grievance.

The review results also state that out of the ten cases reviewed, two cases took more than three years and five took more than two years for disposal.

Here are a few things you should know about e-nivaran:

1) It is a separate and dedicated window for grievance redressal in the ITBA (Income Tax Business Application).

2) The new system is able to record the origin of the grievance and keep tracking it till it is finally resolved which will help in timely redressal.

3) The e-portal will also ensure that grievances related to any section or domain of the tax department are transferred quickly to the department concerned like that of refunds issue or any other IT matter concerning an assessee.

4) Allotting high priority to this issue, the CBDT (the policy making body for direct taxes in India) had also brought a new mechanism where top officers of the department have been allotted a specific quota of complaints to monitor and track, from their origin to successful resolution.

5) For making the new system more effective, officers of the Income Tax Department have been allotted a specific quota of complaints which will be monitored and tracked from the origin till their final conclusion.

H&R Block India strives to blend tax expertise with a strong focus on continually improving the client experience to provide all its clients with an unparalleled value proposition for filing their Income Tax Online.


  1. Subimal Dutt says:

    I am from kolkata, I have a long pending grievance with CPC,bengaluru. Pl tell me when and how i will be able to use e-nivaran

    • HRBlockIndia HRBlockIndia says:

      Dear Subimal,
      Government has promised to launch e-nivaran form very soon but has not given any deadline for the same. You can follow us on Facebook and Twitter to stay updated with the key news related to this topic. We will be adding more information about e-nivaran on our blog.

  2. Mahi says:

    What does `case closed` status mean.?

  3. Rocky says:

    I had posted a grievance on e-Nivaran more than a moth ago. Unlike news & claims from ITR, the grievance hasn’t been addressed and the status shows pending.
    Tried dropping a mail to AO officer, from the email id provided by ITR, but of no use.
    Can anyone here help me in this. It would be very much appreciated if the issues a tax-payer faces are at-least acknowledged by the government & IT Deptt.

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